Press the SMART Notebook icon and select SMART Settings. The SMART Settings dialog box appears. In the Tasks area, press Orient/Align the SMART product. The orientation screen appears. If the orientation screen appears on your computer, click Next. OR If the orientation screen appears on your interactive flat panel, press the cross. Intended for Shakopee Staff. Connect your Macbook to SMART board using BlueTooth. OpenBoard is an open source interactive white board application primarily designed for.
Overview | Resolving issues with a SMART Board MX series interactive display |
Products | |
Concepts |
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The collaborative online whiteboard for teachers, tutors, classrooms, schools. Mobile & user-friendly with COVID-19 School & Classroom plans. Enjoy 7-day free. But with so many talented developers getting interested in iPad apps (and apps which interface with the Mac) perhaps there is new hope. I would say there is a gap in the market for a comprehensive, interactive classroom tablet/smart board/projector-based suite of applications, backed up by online content/middleware.
The following information helps you resolve a variety of common issues with the display, including issues with:
- Remote control
- Power
- Video
- Image quality
- Audio
- Touch and digital ink
- Remote management
- iQ experience
- Intel Compute Card
- Software
- SMART PCM8 series OPS PC
Issue | Solutions |
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Some buttons on the remote control don’t do anything. |
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The display doesn’t respond or responds intermittently when you press remote control buttons.. |
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Issue | Solutions |
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You’ve forgotten the lock screen password. |
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You forgot the Settings security password. |
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The display can’t connect to a 5 GHz wireless network. |
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The message “The board is not compatible with the inserted iQ appliance” appears on the screen. |
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The pen is broken. |
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The Freeze button is not working. |
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Issue | Solutions |
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The display doesn’t turn on and its power light isn’t lit. |
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The display turns on but nothing shows on the screen. |
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The display doesn’t turn on when you use a connected computer’s mouse or keyboard. |
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You’re experiencing other issues with power, or the previous solutions don’t resolve the issue. |
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Issue | Solutions |
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You’re experiencing the following or similar issues with image quality:
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You’re experiencing the following or similar issues with video:
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There are bright spots on the screen. Note It is normal for some areas of the screen to be slightly brighter than other, but these variations should be minor. |
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Colors don’t appear correctly. |
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The image is cut off or shifted to the left or right. |
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The image doesn’t fill the entire screen. |
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A persistent image appears on the display. |
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The display is on, but nothing shows on the screen. |
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A computer is connected to the display, but only a “No Signal” message appears on the screen. |
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If an AM50 iQ appliance with an Intel Compute Card is installed in the display and a “No Signal” message appears on a blue screen. |
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No image appears on a device you’ve connected to the display’s HDMI OUT connector. |
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The image from a device connected to the VGA port is cut-off or not centered. |
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You’re experiencing other issues with video or image quality, or the previous solutions don’t resolve the issue. |
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Issue | Solutions |
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You’re experiencing the following or similar issues with audio:
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A whine or buzzing sound is coming from the back of the display. |
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You’re experiencing other issues with audio, or the previous solutions don’t resolve the issue. |
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Issue | Solutions |
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You’re experiencing the following or similar issues with touch and digital ink:
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The display responds to touch but not to writing with a pen. |
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The display doesn’t respond to touch at all. |
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You can’t write or draw in Microsoft Office. |
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You’re experiencing other issues with touch and digital ink, or the previous solutions don’t resolve the issue. |
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Issue | Solutions |
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You’re experiencing general issues with remote management. |
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Using the command set powerstate=on doesn’t turn on the display |
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You’re experiencing other issues with remote management, or the previous solutions don’t resolve the issue. |
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For information on resolving issues with the iQ experience, including the Whiteboard, SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software.
Smart Board App To Write On
Resolving issues with the Intel Compute CardIssue | Solutions |
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An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t select Intel Compute Card from the Input Selection Menu. |
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An AM50 iQ appliance with Intel Compute Card is installed in the display but you can’t connect to a network. |
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For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting the iQ appliance (AM50) and Intel Compute Card.
![Smart Board App Mac Smart Board App Mac](/uploads/1/3/4/0/134042304/412613396.jpg)
Symptom | Troubleshooting steps |
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The on-screen keyboard isn’t visible. |
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Windows 10 or the OPS PC module is unresponsive. |
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There is an issue with Bluetooth. |
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There is an issue with the network connection. |
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For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website:
Smart Board Application
Refer to the SMART knowledge base for additional troubleshooting information: